Apple today unveiled Self Service Repair, which will provide Apple authentic parts and tools to consumers who are comfortable performing their own repairs.
Self Service Repair will be accessible in the US early next year for the iPhone 12 and iPhone 13 lines, and will soon be followed by Mac computers with M1 CPUs. It will also be available in other countries during 2022.
Customers join a network of over 5,000 Apple Authorised Service Providers (AASPs) and 2,800 Independent Repair Providers (IRPs) who have access to the parts, tools, and manuals.
The program’s first phase will focus on the most frequently serviced components, such as the iPhone display, battery, and camera. Additional repair capabilities will be available later next year.
“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Apple’s chief operations officer Jeff Williams. “In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”
It’s critical that a client first reads the Repair Manual to verify that they can safely make a repair. The consumer will then use the Apple Self Service Repair Online Store to make an order for Apple genuine parts and tools. Customers who return their used part for recycling after the repair will earn a credit toward their purchase.
More than 200 different parts and tools will be available at the new store, allowing customers to complete the most common iPhone 12 and iPhone 13 repairs.
Individual professionals having the skills and competence to repair electronic devices should use Self Service Repair. Visiting a professional repair provider with licenced technicians who utilise original Apple parts is the safest and most dependable option to receive a repair for the great majority of clients.
Customers benefit from a long-lasting product that retains its value for years by developing products for durability, longevity, and greater repairability. Apple also releases software upgrades on a regular basis to add new features and capabilities.