It’s never easy to provide a large platform upgrade for your flagship phones, and it’s even more difficult when you’re dealing with a major codebase change like OnePlus did with ColorOS integration. As a result, when OnePlus issued its Android 12-based update for the OnePlus 9 and 9 Pro earlier this week, all eyes were on them. Unfortunately, the response has been largely negative, prompting OnePlus to take the unprecedented step of suspending distribution of the update.
In a message to Android Police, the company confirmed that OxygenOS 12 for the OnePlus 9 and 9 Pro has been put on hold:
“We are aware of the issues caused by the OxygenOS 12 update and our software team is fixing them. We will suspend this software update and roll out a new iteration as soon as possible.”
There are two categories of people who are unhappy with the upgrade. A lot of the criticism seems to be directed at the platform’s ColorOS-ification, which now essentially mirrors a lot of ColorOS or adds little window dressing. However, many customers have reported glitchy, broken behaviour as a result of the update, and we expect OnePlus to address these issues when it reissues the Android 12 update for these phones.
The situation is extremely annoying, and even if all of the flaws are fixed, they expect many OnePlus 9 owners to be dissatisfied with the constantly changing software on their phones. While OnePlus is unlikely to completely alter course on this, the company did respond to our request by stating that it values customer feedback as it works to improve features and functionality.